THE THATCHED HOUSE DENTAL PRACTICE
154 High Road Leytonstone, London E15 1UA
Tel: 02085342926
Privacy Notice & GDPR Policy
This Privacy Notice explains how The Thatched House Dental Practice collects, uses, stores and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. What Information We Hold
- Personal details such as your name, address, date of birth, telephone number and email address
- Medical and dental histories
- Clinical records, treatment plans, prescriptions and radiographs
- Referral letters and correspondence with other healthcare professionals
- Appointment communications including SMS reminders, emails and phone calls
- Invoices and payment records
- Complaint and incident records
- CCTV footage for security purposes
- Audio recordings of incoming and outgoing telephone calls for training, quality assurance, security, patient safety and record-keeping purposes
2. Why We Process Your Information
We process personal information in order to provide safe and appropriate dental care, manage appointments, communicate with patients, maintain clinical records, meet legal and regulatory obligations, process payments and ensure the safe running of the practice.
3. Sharing Information
Where necessary, information may be shared with hospitals, NHS services, referral clinics, laboratories, insurers and other healthcare professionals involved in your care. Information may also be disclosed where required by law, safeguarding obligations or court order.
4. Security of Your Information
- Secure password-protected systems
- Multi-factor authentication (MFA) where applicable
- Restricted staff access
- Microsoft 365 secure email systems
- Secure locked physical storage
- Professional confidential waste disposal and shredding services
5. Retention of Records
Records are retained in accordance with NHS Records Management guidance and legal requirements. Paper records are securely destroyed when no longer required and digital records are securely archived or deleted.
6. Your Rights
- Request access to your records
- Request correction of inaccurate information
- Request restriction of processing in certain circumstances
- Object to certain processing activities
- Request erasure where legally appropriate
Requests relating to personal information should be made directly to the practice. Identification may be requested before records are released.
7. Website & Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and remember user preferences. Cookies are small text files stored on your device when you visit our website.
- Essential cookies required for website functionality
- Analytics cookies used to understand website traffic and usage
- Preference cookies used to remember user settings
You may change your cookie preferences through your browser settings at any time. By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Notice.
8. Contact Information
The Thatched House Dental Practice
154 High Road Leytonstone, London E15 1UA
Telephone: 02085342926
Email: reception@thdp.uk
If you have concerns about how your information is handled, you may also contact the Information Commissioner's Office (ICO).
Reviewed: May 2026
Next Review: May 2027